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Help and assistance

While we make every effort to cover everything in this documentation, you may still have questions that you will not find the answer to. There are several ways to help if you get stuck while using system.

Explanation displayed messages

We encourage everyone to use the system bravely, nothing can go wrong. In this way you can discover an operational feature in a self-serving way. No need to write a letter unnecessarily and wait for a reply.

We have also experienced that system messages appearing on the screen may not be read in hurry. However, this worth paying attention to, as the messages clearly indicate where the problem is. So again, you have the opportunity to make immediate, self-service adjustments and move on with your work immediately.

Online assistance

If you encounter a problem that you cannot resolve yourself, you can contact us by filling out a form. If doing so, please describe the problem or question as accurately as possible. Including a screenshot helps speeding up the answering process.

We will answer your questions as soon as possible between 10 am. and 4 pm. (9 am. to 3 pm. GMT) on weekdays, Monday to Friday.

Live word service by phone

In order to keep our subscription fees low at all times, we provide only email support. However, priority phone service support is also available. We only offer this service for an extra monthly fee. You can find the current price of the service on our Pricing page.